Services and Support


Stock

With over 8,700sqm of warehousing, Specflue holds in excess of £3m of flue and chimney products - the largest in the UK. From domestic twin wall stainless steel chimney systems to specialist plastic commercial flue, you can rely on Specflue to stock the products you regularly use, ensuring you receive the goods when you need them.

Delivery

All stocked products can be delivered by next day anywhere within the UK mainland (Highlands & Islands may vary). We have the largest own vehicle fleet in the industry, running up to 21 Specflue vans a day. All our distribution staff are fully experienced and work to highly respectable standards, allowing you peace of mind in the knowledge that your products will arrive on time and in excellent condition.

Design and Quotation

Our technical team can provide a full and free CAD design service and offer advice on all domestic and commercial installations.

Staff

All our sales and technical staff are HETAS qualified and regularly take part in on-going training sessions. We also have 9 external sales representatives throughout the UK (contacts) who can provide you with on-site support and information.

Training

The National Chimney Academy (NCA) opened in March 2011, the NCA, based at Specflue’s
head office in Sudbury, has become the most comprehensive HETAS approved training facility in the UK. Our portfolio of installer and retailer solid fuel courses are taught by some of the best trainers in the industry. All of our solid fuel courses offer a combination of both theory and practical training.
 
Specflue’s Renewable Training Centre was officially opened by Lord Teverson (the Liberal Democrat MP for Energy and Climate Change) in May 2012 and is one of a only a handful of its kind in the UK. This modern facility, is part of Specflue’s passion to set and lead the way in producing the next generation of solid fuel
and renewable heating installers and specialists.
 
All of our courses offer a combination of both theory and practical training. Specflue have invested heavily into this purpose built facility, with a passion to ensure installers receive the highest standard of training, facilities and delivery. We also continuously change the appliances in this centre to ensure
that delegates always work with the most up to date technology.
 
Facilities Include:
Three practical areas complete with a range of appliances (most of which are live) including stoves, cookers, open fires, pellet stoves, biomass boilers, heat pumps, thermal stores, solar systems, under floor heating and fully integrated building management systems for practical training
Roof area showcasing a selection of flues, terminals, fans, weatherings and solar panels, allowing delegates to see full installations from bottom to top in a safe controlled environment
Two assessment areas with rigs allowing for practical fault finding exercises on real appliances
Three classrooms with wi-fi access and projection screens
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