Terms and Conditions
Booking
All training courses must be booked on a valid Specflue booking form. Once received by Specflue candidates will be sent email confirmation that their booking has been received, although at this time the place will be on a provisional basis. Six weeks prior to the course commencing an invoice for payment will be issued along with a request for pre-requisites (if required for the course). Full payment and pre-requisites must be received at least 28 days before the course start date. If these are not received the candidate’s place on the course may be lost.
Courses
It is the responsibility of the candidate to ensure that they have booked onto the correct course. Should the wrong course be booked, no refund will be issued. Candidates will be contacted if the requested course is full and offered an alternative date. All pre-requisites are the responsibility of the candidate to provide. Incorrect pre-requisites may result in a candidate being refused entry onto the course, and forfeiting all course fees. In the case of cancellations, Specflue will hold a waiting list for those wishing to attend fully booked courses.
Cancellations
Specflue regret that we are unable to offer refunds for course cancellations; where candidates wish to cancel their place or fail to start. Either a written notification or email is required to transfer a booking to another course. Specflue reserves the right to make amendments to course dates, fees or other details, and to make cancellations. In the unfortunate situation that we have to cancel a course, we will refund candidates fees in full.
Re-sits
In the event of failing a course assessment, the exam must be re-taken within three months of the original assessment. The cost of the reassessment is £25.00 + VAT. The assessment for the HETAS H003 Dry Appliance Course is split into two sections; theory and practical. In the event that both the theory and practical elements are failed the entire course will need to be retaken at full cost. If only one section is failed a £25.00 + VAT re-sit charge is applied and the exam is re-taken on a date agreed by both the Specflue Training Division and the candidate within three months of sitting the original assessment. The assessment for the BPEC Vented & Unvented Hot Water Systems (Part G3) Certificate is broken into three sections. If the multiple choice section of this assessment is failed the entire course will need to be retaken at the full cost of the course.
Payment Method
Full payment must be received at least 28 days prior to the start of the course. If payment is not received at this time a candidate may forfeit their place on the course.
Customers with Specflue Credit Account’s must pay the full cost of the course at least 28 days prior to the start date.
Credit/debit cards and BACS payments are accepted.
Cheques must have cleared funds at least 28 working days before the course date, and should be made payable to Specflue Limited.
Cash payment is also accepted.
Your payment method must be advised on the booking form. There are no surcharges for any of the above payment methods.
Personal Protection
Candidates should be suitably dressed for both classroom and practical sessions. Safety boots, safety gloves and eye protection may be required, and are not provided by the Specflue Training Division.
Course Materials
For BPEC courses, Specflue will endeavour to issue pre-course materials once full payment is made at least 28 days prior to the course start date. When bookings are made less than 28 days before the start date, course materials will be issued once full payment has been received. You will require the course materials for the duration of your training; candidates must ensure they bring them on the first day. If course materials are lost, a charge for replacements will need to be made.
Accommodation
A list of Specflue recommended accommodation can be found on our website www.specflue.com/training details will also be posted with candidates joining instructions. We have negotiated preferential rates but this charge is not included in your course fees. Accommodation agreements entered into are solely your responsibility; Specflue is not responsible for any accommodation issues.
Confirmation of booking will be provided by post six weeks prior to course start date. Please do not travel without this information.
